FAQ
Welcome to Bexar Bear, your go-to destination for stylish, high-quality hats. Here are some common questions to help you navigate your shopping experience:
1. What types of hats do you offer at Bexar Bear?
At Bexar Bear, we specialize in a wide range of hats, including cowboy hats, fedoras, straw hats, wool hats, and more. Whether you’re looking for a classic Western look or a modern, trendy style, we’ve got you covered.
2. Are your hats made from high-quality materials?
Absolutely we pride ourselves on using premium materials like genuine leather, soft wool, and durable straw to ensure our hats are not only stylish but also long-lasting and comfortable to wear.
3. Do you offer hats for both men and women?
Yes we do, Bexar Bear offers a diverse collection of hats designed for men, women, and anyone who loves a great hat. From rugged cowboy hats to elegant fedoras, there’s something for everyone.
4. Can I return or exchange a hat if it doesn’t fit?
Yes, we offer hassle-free returns and exchanges within 30 days of purchase. Please ensure the hat is in its original condition with all tags attached. Visit our Returns & Exchanges page for more details.
5. Do you offer custom or personalized hats?
Currently, we don’t offer custom designs, but we’re always adding new styles to our collection. Stay tuned for updates.
6. What payment methods do you accept?
We accept a variety of payment methods for your convenience, including:
Visa
Mastercard
PayPal
7. What is your shipping time frame?
Handling Time: Once your order is placed, it will be processed and prepared for shipping within 1 to 3 business days (Monday to Friday).
Transit Time: After your order has been shipped, it typically takes 5 to 6 business days (Monday to Friday) for delivery, depending on your location within the United States.
Total Delivery Time: From the time you place your order, please allow 6 to 9 business days (Monday to Friday) for your package to arrive.
8. What should I do if I receive a damaged product?
We’re sorry to hear that, If your hat arrives damaged, please contact us immediately at info@bexarbear.store with your order number and photos of the damaged product. We’ll gladly replace it or issue a refund as per your preference.
9. How can I contact Bexar Bear for further questions?
We’d love to hear from you, Reach out to us via email at info@bexarbear.store or through our Contact Us page. Our team is here to help with any questions or concerns.
Contact Details
Business Name: Bexar Bear
Support: 24/7
Business Hours: 09:00 AM to 6:00 PM (Monday to Friday)
Business Mail: info@bexarbear.store
Business Number: +1 (854) 587-6213
Business Address: 115 Normandy Ave, San Antonio, Texas 78209, United States