Return and Refund Policy

Customer satisfaction is important at Bexar Bear. If you’re not totally satisfied with your order, we’re here to assist you. Carefully read our return and refund policies below.

Return Window

We provide a 30-day return policy from the date of delivery.

Return Eligibility

Returns are allowed for both defective and non-defective products, provided that:

• Products are unused, undamaged, and in new original condition
• Original packaging, tags, and accessories remain included
• Personalized, custom-made, or clearance products cannot be returned

Do We Accept Exchanges?

Yes, we accept exchanges.
If you prefer to exchange a product, kindly contact us within the return period. We will guide you through the exchange process.

How to Return an Item

Contact Us:

 Email: info@bexarbear.store

Get Authorization:
We will email you a Return Authorization Number (RA) and return instructions.

Ship the Item:
Pack your item carefully, including all accessories, and ship it back using a reliable shipping service.

Return Shipping

Return shipping charges are the responsibility of the customer unless the item was:

• Inaccurate
• Delivered incorrectly as a result of our mistake

We don’t offer pre-paid return labels.

Restocking Fee

We do not charge any restocking fee.

Return method

By Mail

Currency

All prices and refunds are processed in United States Dollars (USD).

Refund Timeline

You have 30 days from the day of your order to request a refund.

Within 10 business days of receiving and reviewing your return, your money will be refund to the original payment method.

Refund Delays

If you have not received your refund after 15 business days from approval, please contact us at info@bexarbear.store

Non-Refundable Items

• Personalized or custom products
• Items that are clearance or final sale marked
• Gift cards

Damaged or Defective Orders

Please let us know right away if your order arrives broken or defective. Depending on your preference, we will either set up a replacement or provide a complete refund.

Policy Changes

Bexar Bear reserves the right to change this policy at any time to adapt to changes in law or business practices. All changes will be published on this page.

Contact Details

Business Name: Bexar Bear

Chat Support: 24/7

Business Mail: info@bexarbear.store

Business Number: +1 (315) 561-5200

Business Address: 115 Normandy Ave, San Antonio, Texas 78209, United States

Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)