Shipping Policy
At Bexar Bear, we value on-time and assured delivery to every customer. Take a look at our policy to see how and when your order will be delivered to you. This shipping policy apply only to orders that are shipped within the United States.
Order Cutoff Time: 4:00 PM (GMT-05:00) Eastern Standard Time
Delivery Time = Handling Time + Transit Time
Before being shipped, every one of our products goes through a standard handling procedure. This guarantees accuracy and quality for each order.
Handling Time: 1–2 Business Days (Monday to Friday)
Transit Time: 5–7 Business Days (Monday to Friday)
Total Estimated Delivery Time: 6–9 Business Days (Monday to Friday)
Please note: Weekends and public holidays are not included in the estimated delivery times.
Shipping Partners
FedEx is used for all order fulfillment, making sure safe and dependable delivery throughout the United States. We also provide DHL upon customer request if customer require fast delivery of order. Usually, DHL delivers in 1 to 3 business days.
Please take note that DHL shipping costs will be different. If you would like to use this option, please get in touch with us before placing your order.
Shipping Costs
All orders placed within the United States are charged to a $5 flat shipping fee.
Order Tracking
You will receive a confirmation email with your tracking information as soon as your order ships. Please give the tracking information a maximum of 1 to 3 business days to become active.
Delayed or Lost Packages
Although we collaborate closely with our shipping partners to guarantee on-time delivery, there may be times when delays arise because of:
- The weather condition
- An incomplete or inaccurate shipping address
- Uncontrollable carrier-related problems
We will start a reshipment at no extra cost if your package is lost and cannot be verified via tracking.
However, we will first look into the matter if the tracking status indicates that the item has been “delivered.” Refunds or reshipments might not be possible in these situations until the problem has been fixed.
Order Cancellation
If you want to cancel your order, kindly do so within 24 hours from the time of ordering. Once the order has been shipped, it cannot be canceled.
In such cases, you can refer to our Return and Refund Policy for possible solutions.
Wrong Address or Contact Information
Kindly make sure that your shipping address, email, and phone number are correct at time of checkout. If you should need to have any of this information changed, you will have to contact us within 24 hours of having placed your order. Changes may not be feasible once your order has been shipped.
If an order is returned due to customer mistake, the cost of reshipment will be charged to the customer since the fault was not with us.
Contact Details
Business Name: Bexar Bear
Chat Support: 24/7
Business Mail: info@bexarbear.store
Business Number: +1 (315) 561-5200
Business Address: 115 Normandy Ave, San Antonio, Texas 78209, United States
Business Hours: 08:00 AM to 5:00 PM (Monday to Friday)